Our Awards

There’s no better feeling than knowing our home services have consistently earned top recommendations from independent consumer champions like Which?, Defaqto, Moneyfacts, and Uswitch over the past decade.

Our Awards

Switching your household services has never been easier

Award-Winning Wi-Fi Hub with Every Broadband Package

Our Wi-Fi Hub, recognised as a Which? Best Buy and Great Value, comes free with all of our broadband packages.

Five-Star Rated Home Insurance

Our Home Insurance service has received prestigious five-star ratings from independent financial experts, Defaqto and Moneyfacts.

Over 80 Awards and Growing

In the past decade alone, we’ve earned more than 80 awards—and we’re not stopping there.

Over 10 years of top awards

Uswitch Energy Awards

Best Customer Service, 2024
Best Value for Money, 2024
Best Value for Money, 2023
Best Overall Customer Satisfaction, Runner Up, 2023
Best Customer Service, 2022
Most Likely to Recommend, 2022
Best Rewards, 2022
Best Meter Reading Services, 2021
Best Incentives/Rewards, 2021
Best Energy Saving Support, 2020
Best Customer Service, 2019
Best Energy Saving Support, 2019
Best Rewards, 2018
Best Meter Reading Service, 2018

Which?

Which? Best Buy, Wireless Routers and Expanders, 2023, 2024

Which? Great Value, Wireless Routers and Expanders, 2023

Utilities Brand of the Year, 2020

Utilities Brand of the Year, 2018

Telecom Services Provider of the Year, 2017

Recommended Provider:

Mobile, April 2020
Mobile, April 2018
Mobile, April 2017
Broadband, March 2020
Broadband, March 2019
Broadband, September 2018
Broadband, March 2018
Broadband, September 2017
Broadband, March 2017
Broadband, September 2016
Broadband, March 2016
Broadband, March 2016
Broadband, September 2015
Broadband, March 2015
Broadband, September 2014
Broadband, March 2011
Broadband and phone, March 2014
Broadband and phone, September 2013
Broadband and phone, April 2013
Home phone, August 2012
Home phone, March 2011
Home phone, January 2011

Moneywise

Home Finances Awards:

Best Value for Money, 2019
Best Customer Service, 2019
Best for Clarity of Bills, 2019
Best Money-Saving Tips & Gadgets, 2019
Best Value for Money, 2018
Best Customer Service, 2018
Best for Clarity of Bills, 2018
Best Money-Saving Tips & Gadgets, 2018
Best for Smartmeters, 2018
Best Value for Money, 2017
Best for Clarity of Bills, 2017
Best Money-Saving Tips & Gadgets – Utilities, 2017
Best Value for Money – Gas & Electricity, 2016
Best Customer Service – Gas & Electricity, 2016
Best for Clarity of Bills – Gas & Electricity, 2016
Best Money-Saving Tips & Gadgets – Utilities, 2016
Best Customer Service – Gas & Electricity, 2015
Best Value for Money – Gas & Electricity, 2015
Most Recommended Bundle Provider – Broadband, Landline and Mobile, 2015
Best Gas and Electricity Provider for Value for Money, 2014
Best Gas and Electricity Provider for Service, 2014

Customer Service Awards:

Most Trusted Broadband Provider, 2014

Defaqto

Five Star Rated Home Insurance, 2024
Five Star Rated Home Insurance, 2023
Five Star Rated Home Insurance, 2022
Five Star Rated Home Insurance, 2021
Five Star Rated Home Insurance, 2020
Five Star Rated Home Insurance, 2019
Five Star Rated Home Insurance, 2018
Five Star Rated Home Insurance, 2017

Moneyfacts

Five Star Rated Home Insurance, 2024
Five Star Rated Home Emergency Cover, 2024
Five Star Rated Home Insurance, 2023
Five Star Rated Home Emergency Cover, 2023
Five Star Rated Home Insurance, 2022
Five Star Rated Home Emergency Cover, 2022
Shortlisted for Energy Provider of the Year, 2022 – No winner announced
Five Star Rated Home Insurance, 2021
Five Star Rated Home Emergency Cover, 2021
Five Star Rated Home Insurance, 2020
Five Star Rated Home Insurance, 2019
Five Star Rated Home Emergency Cover, 2019
Five Star Rated Home Insurance, 2018
Five Star Rated Home Emergency Cover, 2018

European Business Awards

National Public Champion, 2017
National Public Champion, 2015

Other awards

National Technology Awards

Tech Team of The Year, 2024

Scottish Borders Business Excellence Awards

Business of the Year (51+ Employees), 2024
Developing Young Workforce Champion, Highly Commended, 2024

Expert Reviews Energy Awards

Best Supplier, Highly Commended 2022
Best Value, Highly Commended 2022
Best Customer Service, Highly Commended 2022

Share Magazine Awards

Growth Company of the Year 2022

European Contact Centre and Customer Service Awards:

Bronze award for “Best Flexible Working Approach”, 2021
Silver in Responding in a Crisis – Supporting Customers (Utilities, Telecoms and Technology), 2020

CFI.co (Capital Finance International) Awards: